kikra Terms & Conditions — Please Read Before Playing

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and kikra ("Company", "Platform", "we", "us", "our"). These Terms govern your access to and use of the kikra website located at https://kikra.bio and all services, games, features, and content offered through it. By registering an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agreed to these Terms in their entirety.

If you do not agree to these Terms, you must not access or use the kikra platform in any way. kikra reserves the right to update or modify these Terms at any time. Continued use of the platform following notification of changes constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically. The most current version is always available on this page.

Key Rules at a Glance

The following highlights summarise the most important points. Full detail is provided in the sections below.

2. Eligibility

Access to and use of the kikra platform is restricted to individuals who meet all of the following eligibility criteria. kikra reserves the right to verify eligibility at any point and to request supporting documentation without prior notice.

• You must be at least 21 years of age. This applies to all players regardless of their city, district or division within Bangladesh.
• You must register using your own true and accurate personal information. Registration in another person's name, using false details or using anonymised personal data is strictly prohibited.
• You must not be a current or former employee, contractor, director, officer, or close family member of any of the above, of kikra or any related company, group entity, or service provider.
• You must have full legal capacity to enter into a binding agreement under applicable law. Persons who have been declared legally incapable or who are subject to a self-exclusion order must not register or use the platform.

3. Account Registration and Management

Each player is permitted to hold one account on the kikra platform. Opening duplicate accounts — whether under the same identity, a different identity, or a combination — is a material breach of these Terms. kikra reserves the right to merge, suspend or permanently close any duplicate accounts detected, and to void all associated balances and pending transactions.

You are fully responsible for maintaining the confidentiality of your account credentials, including your registered mobile number and password. kikra will not be liable for any loss or damage arising from your failure to keep credentials confidential. If you suspect unauthorised access to your account, you must notify the kikra support team immediately via [email protected].

• You must provide accurate, complete and current information at registration. Any change to your personal details — including your mobile number — must be communicated to kikra support promptly.
• kikra may require you to complete identity verification (KYC) before processing withdrawals or at any other time. Failure to provide requested documents within the specified timeframe may result in account suspension or closure.
• kikra reserves the right to carry out enhanced due diligence on any account at any time, including requesting source-of-funds documentation. This is a regulatory and anti-fraud measure and does not imply any accusation of wrongdoing.
• Accounts that have been inactive (no login, no wagering, no transaction) for a period of 12 consecutive months may be classified as dormant. kikra will make reasonable attempts to contact the account holder before applying any dormancy fees or closing a dormant account.

4. Deposits and Withdrawals

kikra accepts deposits via bKash, Nagad, Rocket and Upay. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100. There is no maximum deposit limit imposed by kikra, though individual payment providers may apply their own transaction limits. Deposits are credited to your kikra wallet instantly upon confirmation from the payment provider.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to the requirements below. The minimum withdrawal amount is ৳200. Withdrawal requests submitted during normal processing hours are typically completed within five minutes of approval. Requests submitted outside normal hours or subject to additional verification may take longer.

• All funds deposited into your kikra account must be from a payment source that belongs to you and is registered in your own name. Third-party deposits — including payments from another person's bKash or Nagad account — are prohibited and will result in account suspension pending investigation.
• Withdrawals will only be processed after any applicable wagering requirements attached to bonuses credited to your account have been met in full. Attempting to withdraw a balance that includes an uncleared bonus may result in the bonus portion being forfeited.
• kikra reserves the right to delay or withhold a withdrawal for purposes of identity verification, anti-money-laundering checks, fraud prevention, or any other regulatory compliance requirement. In such cases, kikra will notify you of the reason for the delay and the approximate timeframe for resolution.
• kikra does not charge any transaction fees on standard deposits or withdrawals. However, the payment provider (bKash, Nagad, Rocket, Upay) may apply their own standard transaction charges on the provider side. kikra has no control over, and accepts no responsibility for, provider-side charges.

5. Bonuses and Promotions

kikra offers promotional bonuses including a welcome bonus for newly registered players and periodic reload bonuses, free spins and seasonal promotions. All bonuses are subject to the specific terms and wagering requirements published at the time the bonus is made available. In the event of any conflict between general bonus terms and the specific terms for an individual promotion, the specific terms prevail.

Bonuses credited to your account are subject to wagering requirements before any related winnings may be withdrawn. The applicable rollover multiplier and eligible games for each bonus are stated in the individual promotion terms. Wagering on excluded games or at stakes below the minimum qualifying stake will not count towards rollover completion.

• Only one bonus may be active in a player's account at any given time. Claiming a new bonus while a previous bonus is still subject to wagering requirements will result in the previous bonus being forfeited if the new claim is confirmed.
• kikra reserves the right to withdraw, cancel, modify or refuse any bonus or promotion at any time and without prior notice if there is evidence of bonus abuse, system errors, or breach of these Terms. Balances accrued through abuse of a promotional offer will be voided.
• Bonuses may not be transferred between accounts, sold, or exchanged for cash outside the normal wagering process. Any attempt to do so will be treated as bonus abuse and may result in the permanent closure of the accounts involved.
• Welcome bonuses are available to new players only and may be claimed once per player, per household and per payment account (bKash number, Nagad number, etc.). Players who attempt to claim a welcome bonus multiple times using different accounts will be treated as having engaged in bonus abuse.

6. Prohibited Conduct

The following behaviours are strictly prohibited on the kikra platform. Engaging in any of the following may result in immediate account suspension or permanent closure, forfeiture of balances, and referral to relevant authorities where applicable.

• Using automated software, bots, scripts or any technological assistance to gain an unfair advantage in any game, sports bet, bonus claim or account management function on the kikra platform.
• Colluding with other players, exploiting software vulnerabilities, or engaging in any form of match-fixing or cheating in any game or sports betting market offered by kikra.
• Opening or operating multiple accounts on the kikra platform under the same or different identities, or assisting another person to do so, for any purpose including circumventing a suspension, self-exclusion or bonus restriction.
• Using the platform for money laundering, financing of illegal activities, or any transaction that constitutes or facilitates a criminal offence under any applicable law.
• Threatening, harassing or abusing kikra staff or other players through any communication channel, including live chat, email or social media.

7. Intellectual Property

All content on the kikra platform — including but not limited to text, graphics, logos, icons, images, game content, software code, interface design, and the overall arrangement of the platform — is the exclusive property of kikra or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the kikra platform without prior written authorisation from kikra.

The kikra brand name, logo and all associated trademarks and service marks are proprietary to kikra. Use of these marks without prior written consent is strictly prohibited and may constitute trademark infringement under applicable law.

8. Limitation of Liability

To the fullest extent permitted by applicable law, kikra, its officers, directors, employees, agents and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, interruption of service, or any other commercial or financial loss, even if kikra has been advised of the possibility of such damages.

kikra's total aggregate liability to you for any and all claims arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you to your kikra account in the 30 calendar days immediately preceding the date of the claim. This cap applies regardless of the legal basis of the claim — whether in contract, tort, negligence, or otherwise.

9. Responsible Gaming

kikra is committed to promoting responsible gaming and providing tools that help players maintain control over their gambling activity. Available responsible gaming features include deposit limits (daily, weekly and monthly), session time reminders, cooling-off periods and self-exclusion. These tools are accessible from your account settings at any time and take effect immediately upon activation. kikra is for adults aged 21 and above only. We urge all players to set a personal budget before each session and to never gamble with money allocated for essential living expenses.

If you believe that gambling is negatively affecting your financial situation or mental wellbeing, please use the self-exclusion tool in your account settings immediately, or contact the kikra support team at [email protected] to initiate a self-exclusion on your behalf. kikra will not market to any player who has applied for self-exclusion during the exclusion period.

10. Suspension and Termination

kikra reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, where kikra has reasonable grounds to believe that any of the following has occurred or is likely to occur.

• A breach of these Terms, including but not limited to prohibited conduct, bonus abuse, provision of false registration information, or failure to comply with a KYC request within the specified timeframe.
• A request from a law enforcement agency, regulatory body or court of competent jurisdiction to suspend or close the account, or to freeze or forfeit funds held in the account.
• A voluntary request from the player to permanently close their account, received in writing via [email protected], subject to all applicable wagering requirements and pending transaction obligations being resolved prior to closure.

11. Amendments to These Terms

kikra reserves the right to amend these Terms at any time. Amended Terms will be posted on this page with an updated "Last Updated" date. Where a change is material — meaning it substantially affects your rights or obligations — kikra will make reasonable efforts to notify registered players via the contact information held on their account, which may include an in-platform notification or email to the registered address.

Your continued use of the kikra platform after any amended Terms have been posted constitutes your acceptance of those amended Terms. If you do not agree with the amended Terms, you must stop using the platform and may request account closure via [email protected].

12. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them — whether contractual, tortious or otherwise — shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and kikra, both parties agree to attempt to resolve the matter amicably through direct communication in the first instance. Formal complaints may be submitted in writing to [email protected]. kikra will acknowledge receipt of a formal complaint within 5 business days and aim to provide a full response within 20 business days. Where a complaint cannot be resolved through direct communication, the parties may agree in writing to refer the matter to a mutually acceptable alternative dispute resolution process.

13. Contact Us

If you have any questions about these Terms and Conditions, wish to make a formal complaint, or need to request account closure or self-exclusion, please contact the kikra support team. Our support team is available 24 hours a day, 7 days a week.