Play Smart. Stay in Control with kikra

Our Commitment to Responsible Gaming

At kikra, we believe that gambling should be a fun, recreational activity — nothing more. We are committed to providing Bangladesh players with the information, tools and support they need to make informed decisions about their play. Our responsible gaming programme is built around four core principles: player control, full transparency, strict age verification, and support that is always available.

Every bet placed on kikra — whether on cricket, live casino, slots or crash games — involves real financial risk. Losing money is always a genuine possibility. Never gamble with money reserved for rent, food, utilities or family responsibilities. If at any point gambling stops feeling like fun and starts feeling like a necessity or an escape from problems, please use the tools on this page or contact our support team immediately.

Responsible Gaming Tools

All tools below are available from your account settings and take effect immediately when activated. They are designed to put you in complete control of your gambling activity at all times.

Signs of Problem Gambling

Gambling can become a problem for some people over time. Recognising the early warning signs is the first step toward getting help. If any of the following apply to you or someone you know, please reach out to kikra support or speak to a trusted person.

1. 1 Gambling with money meant for essential living costs such as rent, food, utilities or family needs.
2. 2 Chasing losses — continuing to place bets in an attempt to win back money that has already been lost.
3. 3 Lying to family members, friends or colleagues about the time or money spent gambling.
4. 4 Feeling anxious, irritable or restless when not gambling or when trying to reduce play.
5. 5 Borrowing money — including via bKash, Nagad or Rocket from friends and family — specifically to fund gambling.
6. 6 Using gambling as a way to escape personal problems, stress or difficult emotions rather than as leisure.

Tips for Safer Play

Whether you enjoy a weekly cricket bet or play slots and live casino regularly, these habits will help you keep gambling enjoyable and under control.

• 🎯
  Set a Budget Before You Start

  Decide on a fixed amount you are comfortable losing before any session begins. When that amount is gone, stop — regardless of whether you are winning or losing at that moment.
• ⏰
  Track Your Time

  Use kikra's session time reminder or set a phone alarm before playing to know when to stop. It is easy to lose track of time during a long session.
• 🧠
  Never Chase Your Losses

  A losing session is a normal part of gambling. Placing larger or more frequent bets to recover losses almost always leads to losing more. Accept the outcome, take a break, and return when you are calm.
• 💳
  Use Dedicated Gambling Funds Only

  Keep gambling money completely separate from everyday finances. Never use bKash or Nagad funds set aside for bills, household expenses or savings to fund a gambling session.
• 🤝
  Talk to Someone You Trust

  If gambling is affecting your finances or personal relationships, talking openly to a trusted friend, family member or kikra's support team is one of the most effective first steps you can take.

Underage Player Protection

kikra operates a strict 21+ age policy with no exceptions. All new player registrations require date-of-birth confirmation and are subject to KYC identity verification. Any player suspected of being under 21 will have their account immediately suspended pending verification, and any balance in a confirmed underage account will be returned to the payment source before the account is permanently closed.

If you are a parent or guardian and believe a minor in your household has accessed or registered on the kikra platform, please contact [email protected] immediately with your name and the nature of your concern. kikra treats underage access reports as a top-priority issue and will respond within one business day.

How to Self-Exclude on kikra

If you feel you need a longer break from gambling, self-exclusion is the right choice. Here is how to activate it on kikra in three simple steps.

• 1️⃣
  Step 1 — Contact Support

  Email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion period: 6 months, 1 year, or permanent. No reason is required.
• 2️⃣
  Step 2 — Confirmation

  The kikra support team will confirm your self-exclusion by return email within 1 hour during business hours, or within 6 hours at other times. Your account access is suspended immediately upon confirmation.
• 3️⃣
  Step 3 — Exclusion Is Active

  During the exclusion period you cannot log in, deposit, place bets or receive promotional messages from kikra. At the end of your chosen period you may request reinstatement in writing. kikra applies a mandatory 7-day cooling-off before reinstating any self-excluded account.

Need Help? Contact kikra Support

Our support team is available around the clock, every day of the year. Whether you need help activating a responsible gaming tool, want to discuss concerns about your play, or have any account question, we are here — without judgement.